Reach out to your yoga students and prospective clients on your yoga website
The best way to get yoga students who contact your yoga studio is to respond to their inquiries as soon as possible, immediately if possible. These days, immediately is very possible.
Live chat services enables you talk to prospective yoga students immediately
Live chat software installs a “live chat” button anywhere you want on your yoga website. When prospective yoga students visiting your website click the “live chat” button, a live conversation by typed text begins between the live visitor to your yoga studio website and whoever is the live chat operator for your studio.
Live chat is a great tool for answering prospective loyal yoga student’s questions immediately; it greatly improves the ability to convert your website visitor to take a class with you and and become a loyal student.
Don’t give your website visitors the opportunity to go to another yoga teacher. By offering live chat, you can help prospective yoga students on your website immediately. This is just one of many great reasons to use live chat software on your yoga studio website.
I love live chat and use it when I visit websites all the time. The following table is the result of my research looking into live chat software service providers.
Live Chat Service Provider Comparison Chart for Yoga Studios
| Live Chat Service Providers | Provide Support Live Chat | ClickAnd Chat | Boldchat | Live Chat Soft- ware1 | LiveChat Now | Activa Live Chat2 | WhosOn | Live2 Support3 | Live Person4 |
| Features | |||||||||
| Cost per month5 | $15 | $19.95 | $29.95 | $36 | $19.50 | $69 | $39 | $9.99 | $99 |
| Free trial | Included | Included | Included | Included | Included | Included | Included | Included | No |
| Offline message form | Included | Included | Included | Included | Included | Included | Included | Included | Included |
| State how long the wait is | No | Can give estimate | in premiere edition | ? | Can give estimate | ? | ? | ? | No |
| Unlimited concurrent chats | Included | Included | Included | Included | up to 100 | Included | Included | ? | Included |
| Use on unlimited websites | Included | Included | Included | ? | Included | Included | Included (with download version) | ? | ? |
| Canned (preset) answers | Included | Included | Included | ? | Included | Included | Included | Included | Included |
| Operating system | Windows, Mac, Linux | Windows | Windows, Mac | ? | Windows, Mac, Linux | Windows, Mac, Linux | Windows, Mac, Linux | ? | ? |
| Live Chat Service Providers | Provide Support Live Chat | ClickAnd Chat |
Boldchat | Live Chat Software | LiveChat Now | Activa Live Chat | WhosOn | Live2 Support | Live Person |
| Spell correction | Included | Included | Included | ? | Included | Included | Included | Included | ? |
| “Is typing” indicator | Included | Included | Included | ? | Included | Included | Included | Included | Included |
| Auto pop-up chat windows | Included | Included | Included | Included | Included | Included | Included | Included | ? |
| Pro-active live engage | Included | Included | Included | Included | Included | Included | Included | ? | Included |
| Surveys | Included | Included | Included | ? | Included | Included | Included | With premium version | Included |
| General transcripts | Included | Included | Included | ? | Included | Included | Included | Included | Included |
| Send transcripts by e-mail | Included | Included | Included | ? | Included | ? | ? | ? | ? |
| Push pages (assists customers with website navigation) | Included | Included | Included | ? | Included | Included | Included | With premium version | Included |
| Co-browsing and form-fill | Included | Included | Included, in premium package | ? | Included | Included | Included | ? | Included |
| Real time visitro viewer | Included | Included | Included | Included | Included | Included | Included | Included | Included |
| Live Chat Service Providers | Provide Support Live Chat | ClickAnd Chat |
Boldchat | Live Chat Software | LiveChat Now | Activa Live Chat | WhosOn | Live2 Support | Live Person |
| Geo location (where customers is located) | Included | Included | Included | Included | Included | Included | Included | No | Included |
| Live cust. Demo- graphics | Included | Included | Included | Included | Included | Included | Included | No | Included |
| Track visitor source | Included | Included | Included | Included | Included | Included | Included | No | Included |
| Return visitor source | Included | Included | Included | Included | Included | Included | Included | No | Included |
| Language custom- ization | Included | Included | Included | ? | Included | ? | Included | Included | Included |
| Look and feel custom- ization | Included | Included | Included | Included | Included | Included | Included | Included | Included |
| Transfer chat among operators | Included | Included | Included | Included | Included | Included | Included | No | No |
| Conference chat | Included | Partial | Included | Included | Included | Included | No | No | No |
| Live Chat Service Providers | Provide Support Live Chat | ClickAnd Chat |
Boldchat | Live Chat Software | LiveChat Now | Active Live Chat | WhosOn | Live2 Support | Live Person |
| Assess agents / operators | Included | Included | Included | ? | Included | Included | Included | With premium version | Included |
| Download version | Included | Included | Included | ? | Included | No | Included | Included | Included |
| Cloud computing version | Included | ? | Included | ? | No | Included | Included | Included | ? |
| 3rd party integration (Salesforce, billing, etc.) | Included | Included | Included | ? | Included | Included | Included | With premium version | Included |
| Remove “Powered by” link | Included | Depends on the package | No | ? | Included | ? | Included | ? | ? |
| Support available | Included | Included | Included | ? | Included | ? | Included | ? | Included |
| Training provided | Included | Included | Included | ? | ? | ? | ? | ? | ? |
If you want to try live chat as a customer, go to any of the above live chat service providers. Naturally they all have live chat. Do it a few times to see what you like and dislike.
If you decide to install live chat on your website, consider these live chat tips from an operator’s perspective.
Endnotes
- Live Chat Software: presently waiting for a response. Data listed is from Live Chat Software’s website.
- Aciva Live Chat: responded with a boilerplate e-mail and did not answer my questions. All data was obtained from website.
- Live2Support: responded with a boilerplate e-mail and did not answer my questions. All data was obtained from website.
- LivePerson: waiting for a response from my e-mail inquiry. Data listed is from LivePerson’s website.
- Unless stated otherwise, the table lists features and costs for each live chat service providers basic plan rather than a premium package.
Additional Notes
- All the above data is as of November 28, 2009. Data and figures may change.
- Unless stated in the Endnotes above, all data was provided by the live chat service provider via e-mail and/or live chat.
- This blog has affiliate arrangements with Provide Support Live Chat, ClickAndChat, Boldchat, and Live Chat Software.
- The above list is not meant to be a complete list of all live chat service providers. If you know of other service providers, let me know and I’ll consider inclusion.
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